Frequently Asked Questions (FAQ)
HOW DO YOU SHIP AND WHAT IS THE PRICE?
Shipping cost is vary, depends on your exact location and shipping option. Some of our products offer FREE SHIPPING! Orders over $50 are also FREE SHIPPING.
WHY DIDN'T MY ORDER COME IN ONE PACKAGE?
We ship your orders from various international warehouses (US, Canada, Russia, Taiwan, Malaysia and Singapore). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.
WHY CAN'T I TRACK MY ORDER ON YOUR WEBSITE?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
HOW CAN I PAY FOR MY ORDERS?
We offer safe shopping and accept payment via Paypal, Credit card, VISA and MASTERCARD. So you can choose the most suitable one for you. All products are listed in US Dollars, our system will automatically exchange your currency to make it easy for you when placing order.
WHICH CURRENCY ARE YOU USING?
Our products are listed in US Dollar. But our system will automatically convert it for you, don't worry!
HOW TO PLACE AN ORDER?
- Choose products that you love, then click "Add to cart" and "Check out".
- Then fill in your information and pay. That's it! Very Easy!